Resume - Complete Version

Name

:

YURI Cristiano Mascarenhas DIOGENES

Date of birth

:

12/16/1974

Citizenship

:

Brazilian

E-mail

:

yuridiogenes@hotmail.com

Idioms

About me

:

I have 14 years of experience in IT, where I worked in many fields, starting as a computer operator back in 1993 where I first worked with MS-DOS 5.5 and Windows 3.1. My next career step was to work with Pascal, DBASE III and Clipper in the development area. In the network area I started work with Novell 3 and Windows for Workgroups 3.11. The first visual language that I worked with was Delphi 1.0 in 1996. In 1997 I was full time dedicated to be a trainer in a Microsoft Certified Partner and there I achieved my first certification (MCP in Windows 95).

In 1998 I moved to another Microsoft Partner where I wrote internal training materials such as Windows NT 4. Part of my job in that company was also to maintain the mail server (Exchange 4) and the Internet connection using Proxy 2.0. In the night shift I kept myself busy teaching in another company, there I developed the Networking Essentials and Windows NT 4 training.

Keep looking forward to grown in my career, in 1999 I moved to another Microsoft Partner, now as FTE and dedicated to a big project. This project was held in a big telecommunication company where I was responsible to administer the Core Servers OS (Windows NT), Exchange 5.5 and Proxy 2.0.

From 1999 to 2003 I worked at the same company where participate in many projects. Within this time I also became a Professor in a university and wrote my first book about CCNA. I 2003 I moved to US where I worked at Microsoft and Dell. I’m currently a Security Support Engineer in the ISA Server Team.

MBA - Master in Business Administration FGV, Brazil - 2006

Graduate in Management of Network Computers at FGF, Brazil - 2003

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Engineer (MCSE) on Windows NT 4

Microsoft Certified Systems Engineer + Internet (MCSE+I)

Microsoft Certified Trainer (MCT)

Microsoft Certified Systems Engineer (MCSE) on Windows 2000

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Administrator (MCSA) on Windows 2000

Microsoft Certified Systems Administrator + Messaging on Windows 2000 and 2003

Cisco Certified Network Professional (CCNP)

Microsoft Certified Systems Administrator (MCSA) + Security on Windows 2000

Microsoft Certified Systems Administrator (MCSA) + Security on Windows 2003

Microsoft Certified Systems Engineer (MCSE) + Security on Windows 2000

Microsoft Certified Systems Engineer (MCSE) + Security on Windows 2003

Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuring

Microsoft Certified IT Professional (MCITP): Windows Vista, Enterprise Support Technician - Windows Vista

Microsoft Certified Technology Specialist (MCTS): ISA Server 2006, Configuring

Microsoft Certified Technology Specialist (MCTS): Forefront Client and Server, Configuring

Microsoft Certified IT Professional (MCITP): Windows Server 2008 Server Administrator

Microsoft Certified IT Professional (MCITP): Windows Server 2008 Enterprise Administrator

Microsoft Corporation

:

CSS Security, Las Colinas Campus - Texas - USA

Title

:

Sr Security Support Engineer

Period

:

February 2006 - present

Activities

:

Current Position:

-          Currently working on the CSS Security Team as Security Support Engineer dedicated for ISA Server Product;

-          Work on the CSS Security Escalation team in Texas, handling ISA Server cases open and escalated worldwide;

-          Write articles for ISA Team Blog, Netmon III Team Blog, Microsoft TechNet ISA Server Library, IAG Team Blog and Personal TechNet Blog.

-          Co Author of the Tales from the Edge which is part of the Forefront Community Page.

Previous Position at Microsoft:

-          Originally joined to Microsoft to be member of Latin America Premier Support Services;

-          Support Engineer in the MS LATAM Platform Team;

-          Specialty in Windows Networking but also handle cases related to Performance, Cluster, ISA Server and some Setup issues like Stop Errors (Blue Screen);

-          Mentoring the second tier engineers on the Networking Specialty;

-          Write articles for the LATAM Team Blog;

-          Write online seminar training for Microsoft Technet Brazil related to Windows NLB.

-     Write articles for Microsoft Technet Brazil Media Center.

-     Co-Author of the NetWiz Tool that is available internally at Microsoft Corporation.

DELL Inc.

:

Support Services, Round Rock Campus - Texas - USA

Recomendation Letter

Title

:

Network Support Advisor

Period

:

August 2004 – February 2006

Activities

:

-         Member of the Networking Operating System (NOS) Team;

-         Specialty in Microsoft Exchange and Windows Platform (Cluster, Networking and Performance);

-         Delivery of customized trainings regarding Exchange Transport, Windows, Networking and other technologies to the NOS, Gold and Silver Teams;

-          Work on incidents opened by DELL Customers in US;

-         Member of the Team responsible for the implementation of case documentation at Dell. The BPI (Business Project Improvement) Project was recognize for save time to fill logs and document case solutions;

-          Promoted from Network Engineer Analyst to Network Support Advisor after six months at Dell;

-     Escalation point for incidents opened by Latin America customers.

-     Won the Bronze Award for offer a great Customer Satisfaction in the First Quarter (Q1 2005);

-     Won the Gold Award for the best Customer Satisfaction metric on the NOS Team in the Second Quarter (Q2 2005);

-     Won the Excellence Award for the excellent performance and for go beyond the expectation on the job duty - July 2005;

-         Worked as Team Leader for the After Hours POD, coaching and mentoring other technicians on troubleshooting methodology, Windows and Exchange.

Microsoft Corporation

:

Premier Support Services, Las Colinas Campus - Texas - USA

Title

:

Support Engineer 3 - Subcontracted by a Vendor Partner (Computer Consulting Technologies Incorporation)

Recomendation Letter

Period

:

December 2003 – July 2004

Activities

:

-          Member of the Latin America Premier Support Services;

-          Support Engineer in the Messaging Team;

-          Specialty in  Microsoft Exchange 5.5, 2000 and 2003;

-          Worked on incidents opened by Latin America Customers;

LanLink Informática Ltda

:

Support Services, Fortaleza, Ceará, Brazil

Title

:

Support Analyst

Period

:

October 1999 – November 2003

Recomendation Letter

Activities

:

-          Worked implementing, administering, supporting Microsoft Products and Cisco Products;

-          Consultant for computer networks involving Microsoft products;

-          Participated  in networking projects using Cisco products;

-          Participated/coordinated IT projects;

-          Trainer in the Microsoft Official Curriculum courses (Windows NT track, Proxy, TCP/IP, Windows 2000 and Exchange 2000 track);

-          Trainer and responsible for the Cisco CCNA certification course in LanLink;

SENAC-CE

:

Computer Training, Fortaleza, Ceará, Brazil

Title

:

IT Consultant

Period

:

Nov/2002 – Nov/2003

Activities

:

-          Working as a consultant for the IT market, participating in the council meetings with the mission of defining new business projects to SENAC;

FGF

:

University, Fortaleza, Ceará, Brazil

Title

:

Professor

Period

:

Jan/2003 – Dec/2003

Recomendation Letter

Activities

:

-          Professor of the disciplines: Operating Systems and Computer Networks;

Intermicro

:

Network Services, Fortaleza, Ceará, Brazil

Title

:

Network support

Period

:

Jan/99 - Sep/99

Activities

:

-          Worked implementing, administering, supporting and as a consultant for computer networks using Microsoft Windows 3.11, Microsoft Windows 95 and Microsoft Windows NT operating systems;

-          Help Desk responsible for Microsoft products;

-          Manager of the Training/Support department;

Home School Editora Ltda

:

Training, Fortaleza, Ceará, Brazil

Title

:

Network support

Period

:

Jan/98 - Jan/99

Activities

:

-          Elaborated the technical books for the Data Processing course;

-          Trainer in the Administering Microsoft Windows NT 4.0, Microsoft Windows 95 and Network Essentials courses;

-          Supported the company’s network;

Evolução Informática - Microsoft Solution Provider

:

Computer Training and Support, Fortaleza, Ceará, Brazil

Title

:

Instructor

Period

:

Nov/96 - Feb/98

Activities

:

-          Responsible for the company’s incorporation to the Solution Provider program;

-          Instructor in the Windows 95, Windows NT and networking courses;

-          Coordinated the Department of Technical Publications

IDACE

:

Agency of the Government of the State, Fortaleza, Ceará, Brazil

Title

:

IT Consult

Period

:

Jan/97 - Jan/98

Activities

:

-          Planning and implementing the Networking Services, Backup;

-          Responsible for define best practices to the network environment;

IPLANCE

:

Agency of the Government of the State, Fortaleza, Ceará, Brazil

Subcontracted

:

OCS Ltda

Title

:

Designer/programmer

Period

:

Nov/95 - Nov/96

Activities

:

-          Developed projects in the graphical design area using CorelDRAW and PhotoPAINT;

-          Developed computer systems using Delphi 1.0;

SW Informática

:

Computer Training, Fortaleza, Ceará, Brazil

Title

:

Instructor

Period

:

Apr/95 - Nov/96

Activities

:

-          Support to the company’s network, administering a Novell 3.11;

-          Technical instructor (Fácil, QuatroPRO, DBASE III, Windows 3.1, Word 6 e Excel 4)

CETREDE
(UFC University)

:

Training, Fortaleza, Ceará, Brazil

Title

:

Computer operator

Period

:

May/93 - May/95

Activities

:

-          Computer operation using the softwares MS-DOS 5.0, Windows 3.1 and Fácil, WordStar, QuatroPro and DBASE III PLUS applications;

-          Instructor in the Word 2 e Windows 3.1 courses

Telemar

:

Company of Telecommunications of Brazil

Period

:

Oct/99 – Nov/2000

Environment

:

Microsoft Windows NT Server, Exchange Server 5.5 Enterprise (with 16 site connectors), Cisco Routers and Switches (Layer 2).

Subcontracted

:

LanLink Informática Ltda

Activities

:

Coordinated the team of the LanLink in the administration of the environment of network with the Microsoft Backoffice products. The environment has 1.500 workstation and 500 remote workstations.

Metalic

:

Recycled Metal Industry

Environment

:

Microsoft Windows NT, Microsoft Windows 2000 Server, Microsoft Exchange 5.5 Enterprise and Microsoft Exchange 2000 Enterprise.

Period

:

Aug/2001

Subcontracted

:

LanLink Informática Ltda

Activities

:

Migration of Microsoft Windows NT for Windows 2000 with Active Directory and Exchange 5.5 for Exchange 2000.

RIGAV

Governmental Network of High speed (ATM)

Subcontracted

:

LanLink Informática Ltda

Period

:

Nov/2001 – Aug/2002

Activities

:

Implementation of one backbone of 155 Mbps for interconnection of the main secretariats of the Government, in the Administrative Campus of the Government and linking of the other agencies of the government with Frame Relay.

JMacêdo Alimentos

:

Food Industry

Subcontracted

:

LanLink Informática Ltda

Period

:

Jun/2002 – Feb/2003

Activities

:

Migration of Windows NT for Windows 2000 in Fortaleza headquarters, Migration of Exchange 5.5 for Exchange 2000 in Fortaleza headquarters and planning the migration of remote branch offices (8). Beyond the implementations, worked as manager of the project in all the levels defined in the target of the project.

Banco do Nordeste do Brazil

:

Federal Bank of Brazil

Subcontracted

:

LanLink Informática Ltda

Period

:

May/2002 – Apr/2003

Activities

:

Microsoft Technician Account Manager (TAM), responsible for the attendance of the customer and taking care of the contract, meetings with the customer to prospect new projects and improvement in the environment.

2008

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