Resume - Complete Version

Name

:

YURI Cristiano Mascarenhas DIOGENES

Date of birth

:

12/16/1974

Citizenship

:

Brazilian

E-mail

:

yuridiogenes@hotmail.com

Idioms

About me

:

I have 14 years of experience in IT, where I worked in many fields, starting as a computer operator back in 1993 where I first worked with MS-DOS 5.5 and Windows 3.1. In 1998 I moved to another Microsoft Partner where I wrote internal training materials such as Windows NT 4. Part of my job in that company was also to maintain the mail server (Exchange 4) and the Internet Security connection using Proxy 2.0 and Cisco routers. In 1999 I moved to another Microsoft Partner, now as FTE and dedicated to a specific project. This project was held in a major telecommunication company where I was responsible to administer the Core Servers OS (Windows NT), Exchange 5.5 and Internet Security Gateway using Proxy 2.0. From 1999 to 2003 I worked at LanLink where I participate in many projects. Within this time I also became a Professor in a university and wrote my first book about CCNA where I covered OSI Model, Access Control List and other subjects related to the exam. In 2003 I moved to US where I worked at Compcontech and Dell. I’m currently a Security Support Escalation Engineer at Microsoft Texas working in the Forefront Edge Team and also a Technical Writer for Security Articles. 

MBA - Master in Business Administration FGV, Brazil - 2006

Graduate in Management of Network Computers at FGF, Brazil - 2003

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Engineer (MCSE) on Windows NT 4

Microsoft Certified Systems Engineer + Internet (MCSE+I)

Microsoft Certified Trainer (MCT)

Microsoft Certified Systems Engineer (MCSE) on Windows 2000

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Administrator (MCSA) on Windows 2000

Microsoft Certified Systems Administrator + Messaging on Windows 2000 and 2003

Cisco Certified Network Professional (CCNP)

Microsoft Certified Systems Administrator (MCSA) + Security on Windows 2000

Microsoft Certified Systems Administrator (MCSA) + Security on Windows 2003

Microsoft Certified Systems Engineer (MCSE) + Security on Windows 2000

Microsoft Certified Systems Engineer (MCSE) + Security on Windows 2003

Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuring

Microsoft Certified IT Professional (MCITP): Windows Vista, Enterprise Support Technician - Windows Vista

Microsoft Certified Technology Specialist (MCTS): ISA Server 2006, Configuring

Microsoft Certified Technology Specialist (MCTS): Forefront Client and Server, Configuring

Microsoft Certified IT Professional (MCITP): Windows Server 2008 Server Administrator

Microsoft Certified IT Professional (MCITP): Windows Server 2008 Enterprise Administrator

Microsoft Corporation

:

CSS Security, Las Colinas Campus - Texas - USA

Title

:

Sr Security Support Escalation Engineer

Period

:

February 2006 - present

Activities

:

Current Position:

-     Responsible for handling escalations from cases open around the world related to Internet Security and Acceleration (ISA) Server, which is the Microsoft Firewall. Act as a subject matter expert in ISA Server performance issue by mentoring front line engineers. Member of the Critical Situation engineer’s team that is responsible for handling cases where integrity and availability are being affected. Member of the Forefront Threat Management Gateway – TMG (next version of ISA Server) Advisory Group for testing the Beta phase of this product. Responsible for testing the Microsoft Security Bulletin for ISA Server.

-     Responsible for writing articles and maintain the Community site Tales from the Edge and ISA Server Team Blog (http://blogs.technet.com/isablog). Won CPE (Customer and Partner Experience) Champion Award in FY2008.

Previous Position at Microsoft:

-          Originally joined to Microsoft to be member of Latin America Premier Support Services;

-          Support Engineer in the MS LATAM Platform Team;

-          Specialty in Windows Networking but also handle cases related to Performance, Cluster, ISA Server and some Setup issues like Stop Errors (Blue Screen);

-          Mentoring the second tier engineers on the Networking Specialty;

-          Write articles for the LATAM Team Blog;

-          Write online seminar training for Microsoft Technet Brazil related to Windows NLB.

-     Write articles for Microsoft Technet Brazil Media Center.

-     Co-Author of the NetWiz Tool that is available internally at Microsoft Corporation.

DELL Inc.

:

Support Services, Round Rock Campus - Texas - USA

Recomendation Letter

Title

:

Network Support Advisor

Period

:

August 2004 – February 2006

Activities

:

-         Member of the Networking Operating System (NOS) Team;

-         Specialty in Microsoft Exchange and Windows Platform (Cluster, Networking and Performance);

-         Delivery of customized trainings regarding Exchange Transport, Windows, Networking and other technologies to the NOS, Gold and Silver Teams;

-          Work on incidents opened by DELL Customers in US;

-         Member of the Team responsible for the implementation of case documentation at Dell. The BPI (Business Project Improvement) Project was recognize for save time to fill logs and document case solutions;

-          Promoted from Network Engineer Analyst to Network Support Advisor after six months at Dell;

-     Escalation point for incidents opened by Latin America customers.

-     Won the Bronze Award for offer a great Customer Satisfaction in the First Quarter (Q1 2005);

-     Won the Gold Award for the best Customer Satisfaction metric on the NOS Team in the Second Quarter (Q2 2005);

-     Won the Excellence Award for the excellent performance and for go beyond the expectation on the job duty - July 2005;

-         Worked as Team Leader for the After Hours POD, coaching and mentoring other technicians on troubleshooting methodology for Windows/Exchange and deployment in a secure manner..

Microsoft Corporation

:

Premier Support Services, Las Colinas Campus - Texas - USA

Title

:

Support Engineer 3 - Subcontracted by a Vendor Partner (Computer Consulting Technologies Incorporation)

Recomendation Letter

Period

:

December 2003 – July 2004

Activities

:

-          Member of the Latin America Premier Support Services;

-          Support Engineer in the Messaging Team;

-          Specialty in  Microsoft Exchange 5.5, 2000 and 2003;

-          Worked on incidents opened by Latin America Customers;

LanLink Informática Ltda

:

Support Services, Fortaleza, Ceará, Brazil

Title

:

Support Analyst

Period

:

October 1999 – November 2003

Recomendation Letter

Activities

:

-          Worked implementing, administering, supporting Microsoft Products and Cisco Products;

-          Consultant for computer networks involving Microsoft products;

-          Participated  in networking projects using Cisco products;

-          Participated/coordinated IT projects;

-          Trainer in the Microsoft Official Curriculum courses (Windows NT track, Proxy, TCP/IP, Windows 2000 and Exchange 2000 track);

-          Trainer and responsible for the Cisco CCNA certification course in LanLink;

SENAC-CE

:

Computer Training, Fortaleza, Ceará, Brazil

Title

:

IT Consultant

Period

:

Nov/2002 – Nov/2003

Activities

:

-          Working as a consultant for the IT market, participating in the council meetings with the mission of defining new business projects to SENAC;

FGF

:

University, Fortaleza, Ceará, Brazil

Title

:

Professor

Period

:

Jan/2003 – Dec/2003

Recomendation Letter

Activities

:

-          Professor of the disciplines: Operating Systems and Computer Networks;

Intermicro

:

Network Services, Fortaleza, Ceará, Brazil

Title

:

Network support

Period

:

Jan/99 - Sep/99

Activities

:

-          Worked implementing, administering, supporting and as a consultant for computer networks using Microsoft Windows 3.11, Microsoft Windows 95 and Microsoft Windows NT operating systems;

-          Help Desk responsible for Microsoft products;

-          Manager of the Training/Support department;

Home School Editora Ltda

:

Training, Fortaleza, Ceará, Brazil

Title

:

Network support

Period

:

Jan/98 - Jan/99

Activities

:

-          Elaborated the technical books for the Data Processing course;

-          Trainer in the Administering Microsoft Windows NT 4.0, Microsoft Windows 95 and Network Essentials courses;

-          Supported the company’s network;

Evolução Informática - Microsoft Solution Provider

:

Computer Training and Support, Fortaleza, Ceará, Brazil

Title

:

Instructor

Period

:

Nov/96 - Feb/98

Activities

:

-          Responsible for the company’s incorporation to the Solution Provider program;

-          Instructor in the Windows 95, Windows NT and networking courses;

-          Coordinated the Department of Technical Publications

IDACE

:

Agency of the Government of the State, Fortaleza, Ceará, Brazil

Title

:

IT Consult

Period

:

Jan/97 - Jan/98

Activities

:

-          Planning and implementing the Networking Services, Backup;

-          Responsible for define best practices to the network environment;

IPLANCE

:

Agency of the Government of the State, Fortaleza, Ceará, Brazil

Subcontracted

:

OCS Ltda

Title

:

Designer/programmer

Period

:

Nov/95 - Nov/96

Activities

:

-          Developed projects in the graphical design area using CorelDRAW and PhotoPAINT;

-          Developed computer systems using Delphi 1.0;

SW Informática

:

Computer Training, Fortaleza, Ceará, Brazil

Title

:

Instructor

Period

:

Apr/95 - Nov/96

Activities

:

-          Support to the company’s network, administering a Novell 3.11;

-          Technical instructor (Fácil, QuatroPRO, DBASE III, Windows 3.1, Word 6 e Excel 4)

CETREDE
(UFC University)

:

Training, Fortaleza, Ceará, Brazil

Title

:

Computer operator

Period

:

May/93 - May/95

Activities

:

-          Computer operation using the softwares MS-DOS 5.0, Windows 3.1 and Fácil, WordStar, QuatroPro and DBASE III PLUS applications;

-          Instructor in the Word 2 e Windows 3.1 courses

Telemar

:

Company of Telecommunications of Brazil

Period

:

Oct/99 – Nov/2000

Environment

:

Microsoft Windows NT Server, Exchange Server 5.5 Enterprise (with 16 site connectors), Cisco Routers and Switches (Layer 2).

Subcontracted

:

LanLink Informática Ltda

Activities

:

Windows Administrator in an environment using Microsoft Backoffice products. The environment has 1.500 local workstations, 500 remote workstations and 20 servers.

Metalic

:

Recycled Metal Industry

Environment

:

Microsoft Windows NT, Microsoft Windows 2000 Server, Microsoft Exchange 5.5 Enterprise and Microsoft Exchange 2000 Enterprise.

Period

:

Aug/2001

Subcontracted

:

LanLink Informática Ltda

Activities

:

Migration of Microsoft Windows NT for Windows 2000 with Active Directory and Exchange 5.5 for Exchange 2000.

RIGAV

Governmental Network of High speed (ATM)

Subcontracted

:

LanLink Informática Ltda

Period

:

Nov/2001 – Aug/2002

Activities

:

Implementation of a 155 Mbps backbone in the main secretariats of the State Government, in the Administrative Campus and linking to others government agencies using Frame Relay.

JMacêdo Alimentos

:

Food Industry

Subcontracted

:

LanLink Informática Ltda

Period

:

Jun/2002 – Feb/2003

Activities

:

Migration from Windows NT to Windows 2000 in Fortaleza headquarters, Migration of Exchange 5.5 to Exchange 2000 in Fortaleza headquarters and planning the migration of remote branch offices (8). Beyond the hands on implementation I also worked as project manager.

Banco do Nordeste do Brazil

:

Federal Bank of Brazil

Subcontracted

:

LanLink Informática Ltda

Period

:

May/2002 – Apr/2003

Activities

:

Microsoft Technician Account Manager (TAM), responsible for cusotomer's contract, arranging meetings with the customer to prospect new projects and improvement in the environment.

2009

-

WebCast for Infosecurity Program (MSFT Only): Protecting your Network with Forefront Threat Management Gateway (TMG)

Microsoft

Las Colinas - TX

-

ISA Server 2006 Workshop

Microsoft Premier

Dallas - TX

-

TechReady 8

Presented one breakout session

- Forefront TMG – SMTP Protection & Stirling Integration

Seattle - WA

2008

-

ISA Server 2006 / IAG 2007 Workshop

Microsoft Brazil

Sao Paulo - Brazil

-

TechEd Brazil 2008

Presented two breakout sessions:

- Forefront TMG

- IAG 2007

Microsoft

Sao Paulo - Brazil

-

WebCast: New features of ISA Server 2006 SP1

Online Webcast in Portuguese

Microsoft

Las Colinas - TX
 

-

Brownbag: Troubleshooting ISA Server loosing Secure Channel

Internal Training for ISA Server Team at Microsoft

Las Colinas - TX
 

2007

-

Training: Packet Analyzes Triage

Microsoft - Latam Team

Las Colinas - TX
1 Class: April

-

Training: Troubleshooting Issues where ISA Server seems to be the problem

Microsoft - Latam Team

Las Colinas - TX
1 Class: March

-

Training: Improvements in Windows Vista TCP/IP

Microsoft - Latam Team

Las Colinas - TX
1 Class: July

-

Seminar: Novos Recursos de Rede do Windows Vista

MSFor and Technet Brazil

Faculdade Farias Brito

Fortaleza - CE - Brazil
1 Class: June

2006

-

Training: Windows Internals Essentials

Dell Computers - NOS Team

Round Rock - TX
1 Class: January

2005

-

Training: Exchange Essentials

Dell Computers - NOS Team

Round Rock - TX
2 Classes: May and December

-

Workshop: Exchange Setup Troubleshooting

Dell Computers - NOS Team

Round Rock - TX
2 Classes: May and December

-

Training:  MOC 2400 Implementing and Managing Microsoft Exchange Server 2003

Dell Computers - NOS Team

Round Rock - TX

1 Class: July

-

Workshop:  Exchange Transport Troubleshooting

Dell Computers - NOS Team

Round Rock - TX
2 Classes: May and December

-

Workshop:  Windows Crash Analyses

LanLink Informatica

Fortaleza - CE - Brazil
1 Class: September

-

Workshop:  Exchange Troubleshooting

LanLink Informatica

Fortaleza - CE - Brazil
1 Class: September

2004

-

Training:  MOC 2400 Implementing and Managing Microsoft Exchange Server 2003

Dell Computers - NOS Team

Round Rock - TX

1 Class: August

-

Training:  Troubleshooting Techniques with MPSReports

Dell Computers - NOS Team

Round Rock - TX

1 Class: November

2003

-

-

-

Book Title:

:

Forefront Threat Managment Gateway Administrator's Companion

Publisher

:

Microsoft Press

Published

:

Currently writing (more info at www.mstmgbook.org)

Magazine:

:

Microsoft TechNet Magazine - February 2009 Issue

Publisher

:

Microsoft

Article Title

:

Malware Inspection at the Perimeter

Magazine:

:

Microsoft TechNet Magazine - September 2008 Issue

Publisher

:

Microsoft

Article Title

:

Enhance TS Gateway Security with ISA Server 2006

Book Title:

:

Certificação Cisco CCNA

Publisher

:

Axcel Books do Brazil

Published

:

Dec/2001 (Third Edition was the last one published in 2004)

Awards